Frequently Asked Questions
What compulsory extras are there to pay?
There is a clean/changeover fee of £62.00 plus a refundable security bond of £200.00. These are added automatically to the total when you book on this site.
We want to fly mid-week. Is that a problem?
There’s no fixed changeover day, so generally that’s not a problem.
How do we get the keys to the house?
That depends on what time you arrive. If it’s before 6pm, our Property Manager, Bernie, will normally meet you either at the house or the main entrance. Otherwise, we’ll leave the keys in the key safe for you and send you the code by email.
The pictures show a double bed in one bedroom and two singles in the other. Can we change that?
You can have any combination – two doubles, a double and two singles or four singles. When two are zipped together, it makes a six foot wide super-kingsize bed.
Your house is advertised as ‘sleeps four’, but we have three children.
All townhouse and apartments at La Torre Golf Resort are two bedrooms. We do not offer a sofa bed, as we feel that the house would be too cramped with more than four people staying there. However, provided you are happy, the children can share a bed; if it’s not a problem for you, it’s not a problem for us.
For babies, we can provide a cot for just 5 euros, which covers the extra laundry.
Please be wary of other properties on La Torre that advertise ‘sleeps seven’. Only villas will comfortably sleep that number of people.
Is smoking allowed in the property?
No – the property is strictly No Smoking. However, if you must smoke, please do so outside. Use the ash tray and do not throw cigarette butts into the garden.
Apart from it being disgusting, it is also a fire hazard – and our cleaners will charge extra for picking them up.
Should we hire a car?
In short – yes.
Public transport in the area is very limited and we always recommend that you hire a rental car. Often it works out the same cost as the return taxi fair from the airport.
Having said that, if all you want to do is relax by the pool or play golf at the Resort everyday (and don’t intend to go the the beach or go sight-seeing around Murcia), then you needn’t bother. But bear it mind, it’s a three kilometre walk into the nearest local town, and not all the bars and restaurants at La Torre Golf Resort are open outside of the summer months.
It’s a good idea to book your car as early as possible – even at the same time as your flights. You don’t have to pay until you pick it up. We use www.doyouspain.com or www.carjet.com. These are rental car brokers; when you select your car, make sure you avoid Dickmanns at all costs.
By the way, we provide you with a sat nav with pre-installed locations, such as favourite restaurants, beaches, Murcia city, Cartagena and other local towns – as well as the train station, pharmacist, dentists and nearest hospital.
What about a Welcome Pack?
A welcome pack of food and drink is included free of charge for all bookings of seven nights or more. For less than seven nights, the charge is 20 euros and is payable to the Property Manager on arrival at the house. You’ll get water, coffee, tea, orange juice, milk, wine, beer, bread, jam, butter, eggs, bacon and cheese. (Subject to change.).
Do you offer golf packages?
Yes, please email [email protected] for details of the latest offers.
Are towels and linen provided?
All bedroom sheets, pillow cases and duvet covers and bathroom towels are provided.
You’ll also find four beach towels in the storage cupboard on the upstairs terrace.
What about WiFi?
There’s free, secure WiFi at the townhouse. The password is in the information pack you can download nearer the time of your holiday and on the back of the front door.
Is maid service provided?
No, unless you come to some private arrangement with the Property Manager. This will be chargeable as extra.
What about a hair-dryer?
We’ve left one for you to use at the property. It’s under the basin in the upstairs bathroom.
Is there a phone at the house?
There’s a telephone that allows free calls to (and from) other properties on La Torre Golf Resort, plus the supermarket, hotel, bars and restaurants.
Of course, you can get free calls on your mobile with WhatsApp, Facebook, Viber or Skype, using the WiFi at the house and in many of the bars and restaurants in the area, including the Resort centre.
It states on the booking form that the earliest arrival at the property is 2pm and that we must vacate the property by 10am at the latest. Are these times flexible?
If we have no guests leaving on the day you arrive or arriving on your last day, it shouldn’t be a problem, but email [email protected]o.uk first to check.
What TV and entertainment do you have at the townhouse?
We have cable TV with all the UK terrestrial channels, a CD player, three DVD players, a Bluetooth speaker, an iPod dock, tennis rackets, a bucket and spade and various other beach/ball games.
There’s a television in the lounge and both bedrooms.
You’ll also find over 300 music CDs, books, games and films to suit all tastes.
Do you offer discounts?
There’s a number of discounts – for Early Bird, Long Stay and Late Availability bookings. (Please email first for details before making a booking.) There’s also discounted owners’ rates for the golf. And not forgetting discount for returning guests.
Where can I find further information?
Once you have booked your accommodation, we’ll email you the password to the downloads page on this website, where you’ll find the directions, useful information about the house, the area, a restaurant guide and much more.
You may also find our links page very helpful and informative.